2020 Annual Report

2020 Annual Report


Last year when the threat of COVID-19 was first emerging, we faced some tough decisions. Keeping people safe was our absolute priority, but we knew we were going to turn people’s lives upside down. The first days were frightening and the following months were uncertain in so many ways, but we faced them together. 

The people we support showed fortitude, from those who suddenly needed to stay at home to those continuing their work in essential jobs throughout Baltimore. Our frontline direct support professionals stepped up big time. Many shifted from their roles in day programs to people’s homes that now required daytime support. Others shifted to keep contracts and other services going. “Our leadership team was challenged beyond belief. This year demonstrated the strength of The Arc Baltimore through our commitment to one of our core values – Unity.  From our entire team of professionals to our Board of Directors we supported each other so that our mission continued without interruption.”

The year has not been without loss. We have mourned; and we yearn for a return to our normal human contacts. A step toward that came through the clinics we held this winter and the 1600 vaccinations administered. It was a gift to see relief and hope in the eyes of the people we support and our team.

Our annual report this year is dedicated to all of our staff and the people we support who faced the challenge of the pandemic and who continue to do so. The theme of “Facing COVID” is represented in their images and their words in the following pages. Whether masked or not, their eyes show resolve. We will see our way through this and will face the future together.

Kathleen McNally Durkin

Chief Executive Officer

Thomas Sand

2020 BY THE Numbers
Virtual Courses
to 183 participants
people with
in essential positions
with support from The Arc
of families maintained
either in-person or virtually
administered to people
we support and staff
at nine clinics


a State of Emergency
Kim Becker already had a full plate overseeing daily operations at The Arc Baltimore, but on March 16, 2020, everything came to a hard stop. Since then, Kim has sourced over $100,000 in highly sought after PPE and cleaning supplies, implemented new cleaning and safety protocols, and started from ground zero at expanding The Arc’s emergency readiness plan that previously only included a few sentences on pandemic response. Not to mention executing nine vaccine clinics that vaccinated nearly 800 people with disabilities and staff.
A lot of our current practices, such as contact tracing, were nonexistent before the pandemic. In the blink of an eye, one hundred percent of my job changed.
Kim Becker

Kim Becker,

Chief Operations Officer

FACING Uncertainty
The biggest obstacle COVID provided was the ‘fear factor.’ There was so much unknown, and we were trying to provide as much guidance as we could and we have people who did not understand why their living situation changed.
Jamie Stoner

Jamie Stoner,

Vice President of Quality Enhancement

TJ Gordon,

Day Services and Family Living

Along with contracting COVID, TJ Gordon and his mother Ureka Taylor have experienced devastating loss in their family over the last year. However, with consistent support at home from TJ’s staff, Quashi, TJ has maintained contact with friends and family and even expanded his interests online after receiving an IPad through a grant from The Arc.
During the pandemic we had to stay at home, so we shifted to technology and got TJ signed up for Facebook and email to stay connected with friends. On his new tablet, he enjoys sermons and gospel music, and all of the virtual classes offered by The Arc where he can see his friends from Dundalk, and he loves the musical theater and art each day.
Quashi Mensah, Direct Support Professional, Family Living

Kelly Bell,

Director of Family and Independent Living

FACING Challenges
Our staff had to rethink how they do their jobs but they have all come together during this time to provide the best care possible, as essential workers, for essential people in our community.
Kelly Bell

Ashley Willis,

Foster Care Clinical Supervisor

FACING Separation
At any given time Ashley Willis and the team of social workers at The Arc provide training and ongoing supports for approximately 24 foster parents and 24 children. Regular face-to-face contact with the families is now all virtual. Ashley is concerned for the extra demands on the parents who are now teachers on top of the normal demands of fostering. Her team of social workers works tirelessly to navigate their way through the unknown terrain and uncharted waters of virtual work, and they rose to the occasion.
The absolute worst part of working during these difficult times is the fact that we cannot see our kids face to face which normally happened pretty regularly. The kids and their foster parents rely on us to be there when they need us. It has taken a toll on everyone.
Ashley Willis
FACING Motivation
When COVID hit, Antonio was volunteering five days a week at Brightview Senior Living, in the mail room, housekeeping and general store. As a “people person,” he was disappointed when he could no longer work, and, according to his mom, he became a “couch potato.” Not volunteering and being around others motivated Antonio to broaden his job search, and with support from The Arc’s Business Services, he landed his first paying job at Weis Markets where he maintains the parking lot. His parents have seen growing maturity and confidence now that Antonio is a valued essential employee. As a result, Antonio has set ambitious goals to become a manager and oversee the cart team. He sees a bright future at Weis.
I love my new job at Weis. I keep the carts clean and organized with the electric cart machine. I enjoy helping the customers and they even give me tips.
Antonio Cipolla

Antonio Cipolla,

Career Catalyst Graduate,
Weis Markets Lot Attendant

FACING Recognition
Danielle provides job coaching for those working at jobs in the community. While many were laid off during COVID, many continued working in essential positions but needed assistance with transitions and new protocols. That is where Danielle stepped in.
Often people don’t see the essential work that people with disabilities do in our community for others, but now they are starting to get noticed as they go above and beyond during the pandemic.
Danielle Gipson

Danielle Gipson,

Employment Support Specialist,
Project SEARCH

Ramie Mays,

Senior Director of Day Services

FACING Innovation
When the decision was made to close our day centers out of an abundance of caution, Ramie was tasked with the challenge of staying connected to hundreds of people who typically attend the center but were now at home. He and his team quickly pivoted to Zoom to provide virtual services like classes, conversations, open chat rooms, and even a weekly dance party with a live DJ.
The pandemic allowed us to think outside the box when strategizing how to achieve the same interaction for people while at home. These programs started small with only 10% of the regular participants, but have grown to 80% attendance.
Ramie Mays

Rose Greenwood,

Day Services

Rose Greenwood is affectionately referred to as the “Zoom Queen.” When day services shifted to virtual offerings, Rose didn’t miss a beat. She is on every day and she knows the schedule by heart. She is open to any class and has an endless curiosity for learning. She keeps tabs on who attends the classes, and, if someone is missing, she calls them to see if they are okay and if they need any help with their technology. Even though Rose is thriving online, she misses being in person with her friends and volunteering with Meals on Wheels.
Normally Rose can be shy, but she has taken on a leadership role in the Zoom classes and her confidence and maturity level have skyrocketed. It has helped our relationship. Because she is taking classes on Spanish, travel, sign language, and computers, we have much more to discuss at dinner.
- Tina Jackson, Rose’s mother

Zelda “Peaches” Guster,

Direct Support Professional,
Day Services

FACING Creativity
Every weekday, from 10 a.m. to 6 p.m., Peaches visits individuals with developmental disabilities. In this new era of COVID, Peaches has had to get creative, planning outdoor activities from making popcorn and smoothies to art projects such as “pour and paint.” Even on holidays, Peaches plans events like painting turkeys and making Christmas wreaths to bring a smile to the face of each person knowing they needed a bright spot to their days, like anyone living through the pandemic.
Many of the people keep asking, ‘When are we going back to work? When can we see our friends again?’ Over a year later, and they’re still asking! It has been tough for them.
Peaches Guster
Arista and her staff in Community Living had risen to the challenges of the pandemic with grace and determination to deal with the new normal. Whether connecting people in the homes with family and friends through Zoom or giving guidance on wearing masks and sanitizing, but then came managing actual COVID cases. Upon finding out that the first positive COVID case at a home Arista supported was Hartley, she pulled her car over to the side of the road and cried. However, she didn’t mourn for long. Arista and her team quickly learned what they had to do to properly care for the man. Some of her staff sent their children to stay with grandparents and they moved in with him to provide care until he was brought to the hospital.
Many staff put their own lives on hold to care for someone we support, a common practice in this job. My staff made me stronger in that situation.
Arista Williams

Arista Williams,

Director of Community Living

FACING Recovery
Early in the pandemic, Hartley Gray’s health had worsened, and he described himself as “bad off.” He could hardly eat or drink, and was promptly hospitalized. Staff were very concerned when they learned he had COVID because of his age and chronic respiratory issues, but they knew he was a fighter. After a few rough days, his oxygen levels began to rise and his appetite returned. He was discharged to a rehab facility where he exercised daily for two months to get his strength back so he could return home. Hartley said seeing his friends again, whom he missed dearly, and the thought of gambling in Vegas motivated him to beat this virus.
Don’t worry girls, I’ll be back.
Hartley Gray, to his roommates and house manager as he was on a gurney leaving his home

Hartley Gray,

Community Living

Tracy Voelker,

Board of Directors

Despite her effervescent personality, Tracy is sad about how dramatically her life has changed over the last year. She lost her job at Burger King due to COVID and has mostly stayed home to be safe. She especially missed seeing her sister and was happy to reunite with her just recently. Tracy was first in line at The Arc’s initial vaccine clinic in January, and her excitement and relief permeated the room.
The vaccine didn’t hurt. I was fine with it. I was happy because I don’t want to get sick. I was relieved. I was the first person to get it at The Arc.
Tracy Voelker



President Thomas Sand Ernst & Young LLP

Vice President Erik P. Daly BDO USA, LLP

Treasurer Gregory J. Hogan SC&H Group

Secretary Jill M. Vocci, O.D. Pediatric Eye Care of Maryland

Immediate Past President Joseph P. Ward, Esq. Miles & Stockbridge, P.C.


Marianne Bishoff Carter Machinery Company, Inc.

Larry Burley, Jr. BGE

Melissa Dabrowski Exelon

Gail Garland Heart of Life Services

Donald Himelfarb Retired Executive

J. Patrick Miles T. Rowe Price

Alicia Morgan-Cooper, M.D. Village Pediatrics

Paris Price Self-Advocate

Crystal Stephens The Arc Baltimore / Self-advocate

William Stocker Student at Stevenson University / Self-advocate

Alyssa Thorn, Esq. Project HEAL, Kennedy Krieger Institute

Rodney Toulson Restorative Counseling Services / Parent Advocate

Tracy Voelker Self-advocate

Tiana D. Wynn SB & Company, LLC

Matthew Yancisin Carefirst Community Health Partners


Statement of financial positionJUNE 30, 2020
(In thousands)

Financial Positions

  • Cash / Receivables: $15,124.0
  • Property and equipment (net): 8,957.2
  • Other assets: 4,897.8
Comparison Table Includes
  • Cash / Receivables:
  • Property and equipment (net):
  • Other assets:
  • Cash / Receivables:$15,124.0
  • Property and equipment (net):8,957.2
  • Other assets:4,897.8

Financial Positions

Total assets
Total liabilities
Net Assets

Net Assets

  • Without Donor Restrictions: $13,367.7
  • With Donor Restrictions: 601.0
Comparison Table Includes
  • Without Donor Restrictions:
  • With Donor Restrictions:
  • Without Donor Restrictions:$13,367.7
  • With Donor Restrictions:601.0

Net Assets

Total net assets
Total liabilities and net assets

Support & Revenue

  • Government agencies: $34,884.8
  • Contracts and other revenue: 14,065.6
  • Public support: 498.5
Comparison Table Includes
  • Government agencies:
  • Contracts and other revenue:
  • Public support:
  • Government agencies:$34,884.8
  • Contracts and other revenue:14,065.6
  • Public support:498.5

Support & Revenue

Total support and revenue


  • Program services: $42,522.1
  • Management and general: 4,649.1
  • Fundraising: 238.4
Comparison Table Includes
  • Program services:
  • Management and general:
  • Fundraising:
  • Program services:$42,522.1
  • Management and general:4,649.1
  • Fundraising:238.4


Total expenses
Change in net assets from operating activities


  • Endowment contributions: 17.7
  • Investment income, net: 111.3
  • Pension-related changes other than net periodic pension costs: (258.6)
Comparison Table Includes
  • Endowment contributions:
  • Investment income, net:
  • Pension-related changes other than net periodic pension costs:
  • Endowment contributions:17.7
  • Investment income, net:111.3
  • Pension-related changes other than net periodic pension costs:(258.6)


Change in net assets


  • Net assets at beginning of year: 12,059.0
Comparison Table Includes
  • Net assets at beginning of year:
  • Net assets at beginning of year:12,059.0


Net assets at end of year
  • 45% - Employment and Day Services
  • 40% - Community Living Services
  • 10% - Administration and General
  • 5% - Outreach and Family Services

Each year the board of directors engages an independent certified public accountant to audit The Arc’s annual financial statements. An unmodified report for fiscal year 2020 was issued by the auditor. A complete copy of the auditor’s report can be obtained by contacting the advancement office.

Our Donors
Major Gift ($10,000 and above)

The Baltimore Community Foundation

Mr. and Mrs. Chris Brandenburg

The Civitan Club of Baltimore

Michael Conelius

The Ellen W.P. Wasserman Foundation

The Harry and Jeanette Weinberg Fdn.

Mr. and Mrs. Donald Himelfarb

Mr. and Mrs. Earle P. Hurley

Maryland Emergency Management Agency

Mr. and Mrs. Anthony Moag

Phillips Charitable Foundation

Safeway Foundation

Scientific Plant Service, Inc.

United Way of Central Maryland

William E. Karlson Charitable Fund

Blades & Rosenfeld, P. A.

Capital Services, Inc.

Chet and Dorothy Duke Charitable Fund for The Arc Baltimore

Ms. Allison Coffey and Mr. Michael Ogrysko

David & Barbara B. Hirschhorn Fdn.

Mr. and Mrs. Joshua Itzoe

Lockton Companies

Mr. and Mrs. Ken Mays

Melwood Training Center

Mutual of America

Mr. and Mrs. Melvin Ruzicka

Mr. and Mrs. Thomas Sand

The Thomas W. Bradley Foundation, Inc.

Venable Foundation

Wegmans Food Markets, Inc.

The Whiting Turner Contracting Company

Advance Business Systems

Bolton Partners, Inc.

The Campbell Foundation, Inc.

CareFirst Community Health Partners

Mr. Russell Cipolla

Mr. and Mrs. Robert L. Davison

Dr. and Mrs. Kirk Denicoff

Dimensional Health Care Associates, Inc.

Ernst & Young LLP

Expense Reduction Analysts

Dr. and Mrs. Philip Levinson

Mary K. Bryant Trust U/A

Ms. Kate McGuire and Mr. Bayard Williams

Mrs. Kathleen McNally Durkin and Mr. Brian Durkin

Miles & Stockbridge P.C.

Mr. and Mrs. Stephen Morgan

Mr. and Mrs. Edmond B. Nolley, Jr.

Oak Contracting, LLC

Mr. and Mrs. William H. Oliver

PDP Group, Inc.

Mr. and Mrs. James F. Rosner, Esq.

SC&H Group

Summit Financial Group, Inc.

TBC, Inc.

The Jerome and Sonia Baum Charitable Foundation, Inc.

United Healthcare

Mr. and Mrs. Michael J. Young

Mrs. Marianne Bishoff

Dr. and Mrs. Gordon Bonham

Mr. and Mrs. Larry Burley Jr.

Mr. and Mrs. Francis Cannon

Mr. and Mrs. Andrew Carter

Mr. Patrick Carter

Mr. and Mrs. Thomas Carter

Mrs. Sandy Clemens

Mr. and Mrs. Erik P. Daly

Mr. Bill Fallon

Mrs. Rita E. Feher

Dr. and Mrs. Gerald A. Glowacki

Golden Considerations

Mr. and Mrs. Daniel Goodkind

Mr. John Gretschel

Mr. David Harris

Mr. and Mrs. Richard Edwin Hook, IV

Mr. and Mrs. John J. Hudak

Trust of Helen M. Hughes

Ms. Norma Johnson

Mr. and Mrs. Charles W. Jones, Jr.

Kennedy Krieger Institute

Lois and Philip Macht Family Philanthropic Fund

Mr. and Mrs. Randall Mayer

McClung Logan Equipment Company, Inc

Mr. and Mrs. Patrick Miles

Mr. and Mrs. Thomas Mohler

The Propeller Club of Baltimore

Mr. and Mrs. Alan and Terry Reed

Mr. and Mrs. Ted Robson

Mr. and Mrs. Stephen J. Sfekas Esq.

Ms. Donna Sills, Esq. and Mr. Michael Sloneker

Ms. Nancy Simms

Steel & Wire Products Company

Ten Oaks Homes

The Arc Maryland

Mr. and Mrs. Rodney Toulson

Mr. Richard Travia

Mr. and Mrs. Andrew Uzarowski

Mr. and Mrs. Matthew Vocci

Mr. and Mrs. Joseph P. Ward

Mr. David Yalowitz

Mr. and Mrs. Matthew Yancisin

Alban Tractor LLC D.B.A. Carter Machinery

Baldwin Law Group

Mr. and Mrs. Kimberly Becker

Mr. and Mrs. Howard G. Bullinger

Ms. Mary Catherine Bunting

Mr. Michael Cashwell

Ms. Janet Commarata

Ms. Laura Concannon

Ms. Nancy Dorman

Mr. Christian Ehrhardt

Ellin & Tucker, Chartered

Soni Erhie

Mr. Francis Fallon

Mr. Jonathan K. Ferrell

Mr. Thomas J. French

Mr. and Mrs. James Gannon

Ms. Shirley Garrett

Mrs. Lisa Graham

Mr. Gregory Hogan

Mr. and Mrs. Thomas Kenney

Dr. Michael Knapp

Mr. and Mrs. Christopher Knoerlein

Ms. Mary Anne Lacour

Mr. and Mrs. Robert Lagas

Legal & General America, Inc.

Mr. and Mrs. Charles Leitner

Mr. Daniel D. Leonard

Leonard Paper Company

Mr. John Meyerhoff

Mr. and Mrs. Hugh W. Mohler Sr.

Mr. Jake Moloznik

Ms. Margaret Mooney

Mr. and Mrs. Martin Morgan

Dr. Alicia Morgan-Cooper

O'Conor & Mooney Realtors

Dr. Lawrence C. Pakula

Mr. and Mrs. Dominic Pecora

Mrs. Susan Plitt

Ms. Tracy Pruitt

Mr. Mark Puente


Mr. and Mrs. Charles Richards

Mr. and Mrs. M. Delmar Ritchie Jr.

Mr. Scott Shane

Mr. Scott Tabakin

Mr. and Mrs. Harold Tucker

Mr. and Mrs. Michael Tyler

Ms. Margaret M. Ulle

Mr. and Mrs. Michael E. Wagner

Mr. Michael Walsh

Mr. and Mrs. Dan Ward

Mr. Don Watts

Ms. Diane Westgate

Mr. Anthony Williams

Ms. Tiana Wynn

A Plus Pressure Washer, Inc. Ms. Michelle Anderson Mrs. Eleanore Anuszewski Mr. Richard Armbruster Ashley Stewart, Inc. Badolato Stone Supply, Inc. Mr. Daniel Baird Mr. Olusegun Banjo Ms. Christine M. Bednego Mr. and Mrs. Charles Black Mr. Kenneth Boehl Mr. William O. Boland Mr. and Mrs. Edwin Bradley, Sr. Ms. Jane Brown Ms. Nancy Ann Brown Mr. Timothy Burdette Ms. Kim Burns Mr. Parker O. Chapman, Jr. Charles F. and Margaret M. H. Obrecht Family Foundation Mr. James G. Corckran, II Mr. J. Paul Davignon Mr. Donald L. DeVries, Jr. Ms. Alicia L. Dickey-Lambert Mr. Ronald Dilonardo Mr. William Droms Eldorado Hair Replacement Center Ms. Marcy Emmer Mrs. Shanette Engleman Mr. Sam Everett Exelon Foundation Ms. Joanna Falcone Mr. Tom Fallon Mr. and Mrs. James Fitzgerald Mrs. Mary Ann Flanary Mr. Josh Flax Ms. Barbara Freeman Friendship Creative Printers Mr. Russell S. Gardner Ms. Agnes Gathogo Mr. William Gaudreau George R. Ruhl & Son, Inc. Mrs. Jennifer Godwin Ms. Susan C. Gordes Mr. Branden Grable Dr. and Mrs. Kenneth Greene Ms. Jigisha Hanel Mr. and Mrs. Michael Hartnett HS Technology Group Mr. and Mrs. James Hudak Mr. George F. Jones Mr. Douglas A. Kelso Mr. Jeffrey Kent Mr. Robert S. Killebrew, Jr. Mr. and Mrs. Richard Klepper Mr. and Mrs. Norman Knoerlein Mr. Norman Knoerlein Mr. Gerald Krieger Mr. Thomas Kyle Mr. Maurice Lazenby, III Mr. and Mrs. Xavier Leary Linhard's Towing, Inc. Ms. Andrea Lopez Mrs. Frances Macsherry
Ms. Julia Marciari-Alexander Maryland Assn. of Community Services Maryland State Council Knights of Columbus Mr. William McAvoy McCormick & Company, Inc. Mr. William McCurry Mr. and Mrs. Joseph Mekulski Mr. David Melchior Mr. Daniel J. Mellin Sr. Mr. and Mrs. Neil A. Meyerhoff Ms. Delores J. Mitchell Mr. Lee Murray Mr. and Mrs. Robert B. Naeny Ms. Virginia Naklen Ms. Marjorie J. Oakey Mr. and Mrs. Sean O'Conor Mr. Denis O'Donovan Mr. Sean O'Donovan Mr. Timothy O'Donovan Mr. and Mrs. Michael O'Neill Ms. Laura Owenson Ms. Susan Patz The Perennial Farm Dr. Michael Phipps Mr. James Pontier Mr. Ashton Poole Ms. Nellie Power Dr. Nancy Proctor Mrs. Constance C. Reisig Mr. Kenneth H. Roberts Mr. and Mrs. Dan Rosner Mr. and Mrs. John C. Rosner Mr. James D. Russo Mr. J. Phillip Samper Sherwood Consulting LLC Mr. and Mrs. Alfred L. Singer Mr. C. Peter Smith Mr. Michael P. Smith Ms. Lisa Smith-Dennis Mr. Adam Southwick Mrs. Teresa Spurrier Mr. Marshall K. Steele Ms. Melanie Stein Mr. and Mrs. Thomas Sweeney The Guardian Life Insurance Company of America Mr. Robbie Thompson Mrs. Alyssa Thorn Mr. Earnest Tibbs Mr. Harold Tritz USI Insurance Services Ms. Sasha Uzarowski Mr. Eugene M. Waldron, Jr. Mr. and Mrs. William Walker, IV White House Nursery Ms. Jenny Williams Mr. Stuart Williams Mr. Darryl R. Williford Mr. Bertram Winchester, III Ms. Thalia Worrell Mrs. Jean Yeldezian

Every effort has been made to ensure the accuracy of this list. If you feel there is an error, please contact our Development Office at 410.296.2272 x5220

Special thanks to Dr. Andrea Leary and her Argumentation writing class at Loyola University Maryland who assisted with interviewing many of our staff and telling their stories.


The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose and relationships.

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Administrative Headquarters
7215 York Road
Baltimore, MD 21212

Towson Center
7215 York Road
Baltimore, MD 21212

Dundalk Center
1401 North Point Road
Baltimore, MD 21222

Homeland Center
4800 York Road
Baltimore, MD 21212

Seton Center & Contract Services
6151 Metro Drive
Baltimore, MD 21215

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